Loyalty Reports
The Reports section in DoBites provides a comprehensive set of analytical tools that help management monitor financial and operational performance, as well as measure the effectiveness of loyalty programs and marketing campaigns.
Reports are divided into two main categories:
- Sales Reports
- Loyalty Reports
2. Loyalty Reports
Available Types:
New Customers: Number of customers newly enrolled in the loyalty program.
Rewarding & Redemption: Points awarded to customers and points redeemed.
Store Rewarding & Redemption: Analysis of points earned and redeemed per store/branch.
Coupon Campaign: Performance of campaigns using coupons.
Churn Rate Report: Percentage of customers lost over a defined period.
Customers Classifications: Categorization of customers based on purchasing behavior.
POS Agent Performance: Evaluation of POS staff performance in applying loyalty actions.
Survey Average Rating: Results of customer surveys and their average scores.
Customer Notifications: Tracking of notifications or messages sent to customers.
Campaign Efficiency: Measurement of marketing campaign success in achieving goals.
✨ Pro Tip:
Use Sales Reports for daily operational and financial monitoring.
Use Loyalty Reports to understand customer behavior and optimize engagement strategies.
Combine both report categories for a holistic view of business performance.
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