Add/Edit Reward Program

Add/Edit Reward Program

Create a Reward Program in DoBites – Step-by-Step 

A DoBites Reward Program defines how customers earn and redeem points, plus which SMS/Email/Alert messages fire on register, reward, and redeem events. Setup has three steps: Step 1 (Main Data), Step 2 (Rules), Step 3 (Settings).

Step 1 – Main Data

Identify the program, its active window, registration reward, and applicable days.

Path:Dashboard → Settings → Rewarding → Rewarding Programs →


  • Code*
    Internal unique identifier.
    Tip: keep a clean sequence (e.g., 1000, 1001…).

  • Name En* / Name Ar*
    Program name in English/Arabic as shown in UI/reports.

  • Description En / Description Ar
    Optional text for internal notes or templates.

  • Start Date* / End Date
    Program start/end.
    Leave End Date empty to keep it open-ended.

  • Bites Expiration (Day(s))
    Points validity in days from earn date (0 = never expires).

  • Registration Reward (choose one)

    • Registration Points: one-time points on customer registration (e.g., 100).

    • Discount Money: fixed money discount at registration (e.g., 50 EGP).

    • Discount %: percentage discount at registration (e.g., 10%).

  • Week Days*
    Days of week when the program applies.

  • Additional Options (Checkboxes)

    • Is Default: make this the default program.

    • Active: enable/disable the program.

    • Debit Card / Loyalty Card: use if card flows are enabled in your setup.

    • Reward same redeemed order: allow earning points on an invoice where redemption happened.

    • Money Off / Purchase any: advanced flags for money-off flows/conditions—enable only if required.

Click Next.



Alert

Step 2 – Rules

Define invoice ranges, earn rates, redemption equation, and per-invoice limits.

    • Money Off Percentage
      Use if part of the program is percentage discount instead of points (optional).

    • Purchase Amount From / To
      Invoice amount range this rule applies to.
      Add multiple rules for tiered behavior.

    • Reward Amount*
      Earn unit paired with Reward Points to define the earn rate.
      Example: Reward Amount = 1 with Reward Points = 1 → 1 point per unit (commonly per 1 EGP).

    • Reward Points*
      Points earned for the above Reward Amount.

    • Equivalent Money*
      Cash value given when redeeming points.
      Example: Redeem Points = 10 and Equivalent Money = 1 → 10 points = 1 EGP.

    • Redeem Points*
      Minimum points required to start redemption.

    • Min. / Max. Reward from Invoice*
      Lower/upper bounds for points granted per invoice.

    • Min. / Max. Redeem per Invoice*
      Lower/upper bounds for points a customer can redeem per invoice.

    Click Next.

Alert

Step 3 – Settings

Enable SMS/Email/Alert templates for reward, redeem, register, and (optionally) orders.

Info

After Redeem:

  • Send SMS/Mail/Alert After Redeem* → pick template and set YES/NO.

After Reward:

  • Send SMS/Mail/Alert After Reward* → pick template and set YES/NO.

On Register:

  • Send SMS/Mail/Alert On Register* → choose welcome templates and enable YES.

On Orders (optional):

  • Send SMS/Mail On First Order: special message for a customer’s first order.

  • Send SMS/Mail/Alert On Order: messages/alerts on every order.
    Enable YES and select a template only if you really need ongoing order notifications.

Finish with Save.




Idea

  • Step 1:

    • Code: 1001

    • Name En: DoBites Default Points / Name Ar:

    • Start Date: today – End Date: empty

    • Bites Expiration: 365 days

    • Registration Points: 100

    • Week Days: all

    • Is Default: ✓ / Active: ✓

  • Step 2:

    • Rule 1 (all invoices):

      • From: 0 – To: high cap

      • Reward Amount: 1 – Reward Points: 1 ← 1 pt per 1 EGP

      • Redeem Points: 10 – Equivalent Money: 1 ← 10 pts = 1 EGP

      • Min Reward: 1 – Max Reward: 999,999

      • Min Redeem: 10 – Max Redeem: 9,999

  • Step 3:

    • After Reward/Redeem: SMS/Mail/Alert = YES with “Reward”/“Redeem” templates

    • On Register: SMS/Mail/Alert = YES with “Welcome” templates

    • On Orders: leave NO unless required.

Pro Tips

  • With multiple Rules, avoid unintended overlaps unless you need tiered behavior with clear precedence.

  • Always test on a staging/branch or a test customer before rolling out to production.

  • Toggle Active off to pause the program without deleting it.

Warning

  • In the restaurant and café industry, when a loyalty program is based on points, the common practice is as follows:

    • Earning Rate: Customers usually earn 1 point for every 1 EGP (or equivalent currency) spent.

    • Point Value: The actual redemption value of points varies from one business to another. Most restaurants set the value so that 100 points = 5 to 10 EGP discount.

    • Effective Cashback Rate: This means the real cashback rate typically ranges between 3% and 10% of total spending.

    Market Practices in Egypt and the Gulf:

    • Large café chains often give around 5% of the invoice value back as points, so customers can benefit after a few visits.

    • Global restaurant chains (e.g., Starbucks, McDonald’s) design their programs around fixed rewards, such as 100 points = a free drink or a fixed discount.

    • Local market (Egypt & Saudi Arabia): Most programs maintain an average cashback rate of about 5%, as it strikes a balance—attractive enough for customers while still sustainable within the restaurant’s profit margins.


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